Please read these Terms and Conditions carefully before accessing or using the Avolvia platform. By creating an account or using any part of the service, you agree to be bound by these terms.
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
References to the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation.
By registering an account, accessing the Platform, or using any feature of Avolvia, you confirm that:
If you do not agree to these Terms, you must not access or use the Platform. Continued use of the Platform after any amendment to these Terms constitutes acceptance of the revised Terms.
Avolvia is an execution operating system designed for coaches, mentors, and transformational leaders. The Platform provides infrastructure for:
Important: Avolvia is an infrastructure and accountability platform. It is not a medical service, psychological treatment, therapeutic service, or licensed professional coaching service. The Platform facilitates the delivery of programs by independent Coaches. Avolvia does not endorse, guarantee, or take responsibility for the content, methodology, qualifications, or outcomes of any Coach or Program.
Avolvia reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time, with or without notice, and shall not be liable to any User for such changes.
All Users must register an account using a valid email address and create a secure password. You agree to provide accurate, current, and complete information during registration and to maintain and update that information to keep it accurate.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Avolvia immediately at support@avolvia.app if you become aware of any unauthorised access or use of your account. Avolvia is not liable for any loss or damage resulting from your failure to maintain the security of your account.
Each individual may maintain only one registered account. Creating duplicate or false accounts is prohibited and may result in immediate termination of all accounts associated with that individual.
Coaches are independent practitioners and are not employees, agents, partners, or representatives of Avolvia. Avolvia provides infrastructure; it does not supervise, direct, or control the professional services Coaches provide to their Clients.
By accepting Coach status on the Platform, each Coach agrees to:
Coaches are solely responsible for all content within their Programs. Avolvia does not pre-screen Program content but reserves the right to remove any content that violates these Terms or applicable law. Coaches grant Avolvia a limited, non-exclusive, royalty-free licence to host, display, and deliver Program content for the purpose of operating the Platform.
Where Coaches charge Clients for Program access, the financial relationship is solely between the Coach and the Client. Avolvia may facilitate payment processing but is not a party to the financial agreement. Coaches are responsible for all applicable tax obligations arising from payments received through the Platform.
Avolvia reserves the right to suspend or remove a Coach's access at any time for any breach of these Terms, conduct prejudicial to the Platform, or at Avolvia's sole discretion. Suspended Coaches lose access to creation and monitoring tools. Active Client enrolments may be preserved at the Platform Owner's discretion.
Clients choose to enrol in Programs and Challenges at their own discretion and risk. By enrolling in a Program, Clients agree to the specific Program rules, commitment requirements, and accountability structures set by the relevant Coach.
Avolvia and its Coaches do not provide medical advice, diagnosis, or treatment. Programs may involve physical, mental, or behavioural activities. Clients are solely responsible for assessing their own physical and mental fitness to participate. Clients should consult a qualified medical or mental health professional before beginning any program that involves physical activity, dietary change, or psychological practices. Participation is entirely at your own risk.
Clients agree to submit Proof Submissions that are genuine, accurate, and not fabricated, staged, or misleading. Submitting false proof is a material breach of these Terms and may result in account suspension and removal of any Certifications earned.
Avolvia and Coaches make no guarantee of any specific outcome, result, transformation, financial return, or improvement in performance. Individual outcomes depend entirely on the Client's own effort, commitment, and circumstances.
Access to the Avolvia Platform infrastructure may be subject to fees as determined by Avolvia from time to time. Current fees, where applicable, are displayed on the Platform. Avolvia reserves the right to introduce, modify, or discontinue fees with reasonable notice.
Fees for individual Programs are set by Coaches independently. Avolvia is not responsible for fee disputes between Coaches and Clients. Any refund policy for Program fees is determined by the relevant Coach, except where overridden by applicable consumer protection law.
Nothing in these Terms limits any statutory refund or cancellation rights you may have under the laws of your jurisdiction, including but not limited to:
Where a statutory right to a refund exists, it will be honoured in accordance with applicable law.
You are responsible for all taxes, levies, and duties applicable to transactions made through the Platform in your jurisdiction. Avolvia may be required to collect and remit taxes in certain jurisdictions and will do so in compliance with applicable law.
All rights, title, and interest in and to the Avolvia Platform, including its software, design, structure, brand, trademarks, and proprietary systems, are owned exclusively by Avolvia. Nothing in these Terms grants you any ownership or licence to the Platform beyond the limited right to use it in accordance with these Terms.
Coaches retain ownership of all original content they create and upload to the Platform, including program methodologies, lesson content, and materials. By uploading content, Coaches grant Avolvia a non-exclusive, worldwide, royalty-free licence to host, store, display, and deliver that content for the purpose of operating the Platform and providing the service to enrolled Clients.
Clients retain ownership of content they submit as Proof Submissions. By submitting content, Clients grant Avolvia and the relevant Coach a limited licence to store, view, and use that content solely for the purpose of accountability review and Platform operation.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Avolvia content or Platform materials without prior written consent from Avolvia. Any unauthorised use may result in immediate termination of access and legal action.
All Users are strictly prohibited from:
Violation of these prohibitions may result in immediate suspension or permanent termination of access, reporting to relevant authorities, and civil or criminal legal action.
You are solely responsible for all content you upload, submit, or transmit through the Platform. You represent and warrant that:
Avolvia reserves the right to review, remove, or restrict access to any content that violates these Terms, applicable law, or that Avolvia deems harmful to Users or the Platform, without prior notice and without liability to the User who submitted the content.
Proof Submissions and other content are stored securely for the duration of a User's account and for such additional periods as required by applicable law or as specified in our Privacy Policy. Avolvia is not responsible for content lost due to technical failure, though reasonable backup procedures are maintained.
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. Avolvia does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
Nothing on the Platform constitutes medical, psychological, legal, financial, or professional advice. All Program content is provided by independent Coaches, and Avolvia makes no representation as to its accuracy, completeness, or suitability for any purpose.
To the maximum extent permitted by applicable law, Avolvia, its directors, employees, contractors, and affiliates shall not be liable for any:
Where liability cannot be excluded by law, Avolvia's total aggregate liability to you for any claim shall not exceed the total fees paid by you to Avolvia in the twelve (12) months preceding the event giving rise to the claim, or ZAR 500 (whichever is greater).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the limitations above apply only to the fullest extent permitted by law. Your statutory rights are not affected.
You agree to defend, indemnify, and hold harmless Avolvia and its officers, directors, employees, contractors, agents, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from:
Avolvia reserves the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate fully with Avolvia's defence of such matter.
You may close your account at any time by contacting support@avolvia.app. Upon closure, your access to the Platform will cease and your data will be handled in accordance with our Privacy Policy and applicable data retention laws.
Avolvia may suspend or permanently terminate your account, without notice, for any of the following reasons:
Upon termination: your access to the Platform ceases immediately; any outstanding payment obligations remain enforceable; Certifications issued prior to termination remain on record for a reasonable period; and provisions of these Terms that by their nature survive termination (including intellectual property, indemnification, disclaimers, and dispute resolution) shall continue in full force.
Avolvia is operated from South Africa and is accessible to Users globally. By using the Platform, you acknowledge that applicable laws in your jurisdiction may impose additional obligations or provide additional rights. Avolvia is committed to compliance with the following international legal frameworks as they apply to our operations:
You are responsible for ensuring your use of the Platform complies with the laws of your own jurisdiction. If accessing the Platform is unlawful in your country of residence, you must not use the Platform.
Before initiating any formal dispute process, you agree to contact Avolvia at support@avolvia.app and attempt to resolve the matter informally. Avolvia will endeavour to respond within 10 business days and work in good faith toward a resolution.
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.
For Users located in South Africa, any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Gauteng, South Africa.
For Users located in the European Union or United Kingdom, disputes may alternatively be submitted to the relevant competent authority or data protection supervisory authority in your country of residence.
For Users located in the United States, disputes may be subject to binding individual arbitration under the rules of a recognised arbitration body, to the extent permitted by applicable law and excluding class arbitration.
Any claim arising under or relating to these Terms must be brought within twelve (12) months from the date on which the cause of action arose, to the extent permitted by applicable law.
Avolvia reserves the right to modify these Terms at any time. Where changes are material, we will provide notice via email to registered Users or by displaying a prominent notice on the Platform at least 14 days before the changes take effect, except where changes are required immediately by law.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and close your account before the changes take effect.
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